Even the master of human relations did not believe people should sit silently by when they have pressing issues with others.
Dale Carnegie simply asked that we try tactful interaction as opposed to aggressively making enemies.
There is a three-stepped approach that can be very helpful the next time you find it necessary to confront an employer, co-worker, friend or even family member.
Step 1 – Name the issue in a phrase or sentence, no more. Cutting to the chase by accurately articulating what’s wrong goes a long way. Take responsibility for perhaps being part of the problem. Avoid being accusatory or this conversation will blow up in your face.
Step 2 – Be a great listener in hearing the other person’s response. In most confrontational situations, the accuser does all the talking and you see where that gets us. Change it around. Let the other person respond and listen intently – try not to interrupt. Let them air it all out. The other person has to know that you understand their perspective before you can move on to a resolution.
Step 3 – Say “how can we move forward from here now that we understand where each one of us is coming from?” What’s the next step? Get specific about how the two of you can abide by whatever is agreed to.
Some people cannot be reasoned with. So it’s best that we keep our expectations low.
But often confronting another person is retribution for ill feelings that build up over time. Try a different approach that allows for the potential of something positive to result when clear statements are made and both parties realize they want a resolution.
“When I get ready to talk to people, I spend two thirds of the time thinking what they want to hear and one third thinking about what I want to say.” – Abraham Lincoln
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intently. Not only to the tiny set of ear pods extending from his transistor radio, but closely to whom with he was in conversation.
For those not accustomed to this kind of dedicated, scientific attention, it could seem edgy, slightly unnerving. But, to those who had made the decision to see the whole picture, including that which was still being created – thus not yet visible – this keen attention was yet another mark of his true aim, his committed professionalism.
And most importantly, with this simple, extremely powerful action, he created a wide boulevard which allowed more informed participation from his Programming troops. This has become another fine broadcasting standard for everyone on the staff, well worth it’s time pondering, extrapolating and executing.
Thanks for reminding us, Jer.