• Last week my NYU students emphasized how important it is to them to be heard and in their study of human relations, they learned some effective approaches.
• There is a difference between being heard and talking over someone else.
• To be heard, first become an avid listener as the recipient is going to see hear through their perception of what you are sharing.
• Ask questions, listen to the answers, educate instead of sell, accuse or blame and communicate.
• The volume is less important than passionate listening.