In a world where “it’s all about me”, the clamor of everyone vying for attention is tough on interpersonal relations.

At Philadelphia International Airport last week, I saw a young businesswoman who was irked because she had been waiting for a shuttle bus to take her from the car rental lot to the terminal.  She had every right to be upset because she could have missed her flight.  No one seemed to respond to her concern so she tweeted to Hertz to tell them that this is “not exactly” the service they promise.

I’m good with that.

But one wonders if we are equally motivated to catch someone doing something right.  To commend them – publicly and to their employers and to use the power of your personality to make someone’s day.

Here’s the approach I like:

1. Identify the deed and then tell the person who did it what impressed you.  To avoid mere flattery, give a specific example.  Keep a keen eye out for people you can recognize for something good they have done.
2. Tell others around them about the good deed, excellent service or news about that which exceeded your expectations.
3. Get your cell phone out and take it viral
4. Let their employer know.

Steps 1-3 take only a minute.

Step 4 if you are so motivated requires a few minutes more. 

If you want to make more friends in a few minutes than you could make trying to impress them, appoint yourself as the person who is ordained to appreciate the efforts and spirit of others.

One added benefit:  how good it makes you feel.

“The best minute you spend is the one you invest in people” – Ken Blanchard

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