Dale Carnegie says the only way to get the best of an argument is to avoid it.

For those caught up in their own or someone else’s drama, these steps are helpful:

• Listen – Listening helps eliminate the feeling of self-defense that is triggered when another person is coming at you in an argument.  Showing that you are attempting to listen and understand is the first line of defense.
• Acknowledge the argument – Being able to repeat the other person’s complaint is proof that you are listening even if you do not agree.
• Support the argument – Supporting the other person’s right to disagree helps pave the way for your right to have your own – differing – opinion.

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