Always ask questions.

Don’t make statements.

Get the other person to tell you what you want so badly to tell them through the use of questioning.

(This is a professor’s secret – the more you can get students to ask questions about that which you are preparing to teach, the more engaged in the subject they become).

Being open to opposing views is the advantage you have over those who know it all.

Getting your way is earned by encouraging others to have their say.

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