David Brooks wrote Nine Nonobvious Ways to Have Deeper Conversations in a recent New York Times article.
- Ask open-ended questions (what was it like … tell me about a time …)
- Make them authors not witnesses (not what happened but what they experienced)
- Listen 100% present
- Don’t fear the pause (most of us stop listening to a comment halfway through so when a person stops talking take your time to digest what you heard and respond.
“Humans need to be heard before they will listen,” Amanda Ripley
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